1. What is OWA?
2. Is OWA the same as web mail?
3. Can I use Outlook Express or another email program instead?
4. What do I need?
5. Where can I find the address?
6. Are there keyboard shortcuts?

1. What is my user name (or user id)?
2. How do I...
   1. log on from work?
   2. log on from home?
3. Do I need the 'mcsd\' before my user name?
4. How do I log off?
5. What if I forget to log off?
6. Can anyone sign up for an email account?
7. What if I forget my user name or password?

PRINT Email

1. What is my email address?
2. Can I use Outlook Express or another email program instead?
3. How do I…
   1. check email from work?
   2. check email from home?
   3. check for new messages?
   4. read a message?
   5. Create and send a new message?
   6. reply to a message?
   7. delete a message? delete more than one message?
   8. send an attachment?
   9. open an attachment?
   10. save an attachment?
   11. send an email to more than one person?
   12. remove a name from the 'To:' , 'Cc:' or 'Bcc:' area
   13. send an email to a distribution list?
   14. organize messages into folders?
   15. change the way the window looks?
   16. filter SPAM?
   17. empty the ‘Deleted Items’ folder?
   18. add a signature to my email?
   19. save an email to send later?
   20. sort email?
   21. save a message?
   22. print a message?
   23. flag a message to review later?
   24. designate a sender as being safe, or block an address?
4. What are the  To:,  Cc:  and  Bcc:
5. What if I get a message that says my email is too full?
6. Can I add a contact address from a message I have received?

1. Why use the calendar feature?
2. How do I..
   1. add an appointment?
   2. schedule a meeting?
   3. change to week view?
   4. change to month view?
   5. view specific days at one time?
   6. change months?
   7. select one day to view or add an appointment?
   8. print days, weeks or months?
   9. schedule recurring appointments?
   10. reply to an invitation request?
   11. modify an appointment?
   12. modify a recurring appointment?
   13. update appointment information and send it to invited attendees?
   14. see who has responded to a meeting request?
   15. set a reminder for an appointment or meeting?
   16. cancel a meeting?
   17. forward a meeting request?

PRINT Contacts

1. What is a task and how might I use it?
2. How do I… (select from the list below)
   1. add a task?
   2. set a reminder to complete the task?
   3. show uncompleted tasks?
   4. sort tasks?
   5. mark a task as complete?
   6. view tasks?
3. Can I add an attachment to a task?

1. What is .. (select from the list below)
   1. a contact?
   2. a global contact list?
   3. a distribution list?
2. How do I.. (select from the list below)
   1. make a new contact?
   2. view/modify information for a current contact?
   3. create a distribution list?
   4. modify a distribution list?
   5. delete a contact?
   6. sort contacts?
   7. switch between contacts and global address lists?
   8. move and copy contacts?
   9. find a contact name?
   10. print contact information?
   11. send a message to a distribution list?
3. Can I create a message from the contact window?
4. What is the button?

1. What can I do with the Options Window?
2. How do I... (select from the list below)
   1. send an auto reply when I'm not available?
   2. change the number of messages shown per page?
   3. select the font and size?
   4. include my signature with messages?
   5. receive an alert when I have new mail?
   6. set additional reading pane options?
   7. check spelling before the message is sent?
   8. filter junk e-mail?
   9. change the color scheme?
   10. select date and time formats?
   11. set default calendar options?
   12. enable reminders for appointments and tasks?
   13. set my personal contact list as the default?
   14. recover deleted messages?
   15. permanently delete messages?
   16. manage blocked and safe sender lists?

1. Normal  Mail Folders (Inbox, Junk Mail, Drafts, Sent Items) (select from the list below)
   1. Default View
   2. Customize View
   3. Toolbar
2. Deleted Items Folder  (select from the list below)
   1. Default View
   2. Customize View (the same as in 1B above)
   3. Toolbar
3. Calendar  (select from the list below)
   1. Default View
   2. Customize
   3. Toolbars
4. Contacts  (select from the list below)
   1. Default View
   2. Individual Contact View
   3. Toolbars
5. Tasks  (select from the list below)
   1. Window View
   2. Item View
   3. Toolbars
6. Options  (select from the list below)
   1. View
   2. Toolbars
7. Common Toolbars  (select from the list below)
   1. Left Column Navigation Bar (to select different folders, etc)
   2. Scroll Pages (to view other messages than on currently shown page)